FAQ's

How To Clean Valen? 

 

Simple.. To maintain the beauty of your Valen Ware, wash it separately or with similar colors. Tumble dry on low or choose to air dry best results. Remember, this piece is art, and some wear is expected with use.

Return & Exchanges

 

​Our return policy is straightforward: only pre-made items are eligible for returns. Please note that made-to products are final sales. However, if your made-to-order item arrives defective or damaged, our team is here to assist you. Your satisfaction is our priority, and we will with you to resolve any issues.

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Shipping & Delivery 

 

We ship your products using reputable carriers like UPS, FedEx, DHL, and USPS. To ensure your package arrives on time, a tracking number will be provided. Once the package is with the shipping carrier any issues will need to be addressed directly with them, our team is here to assist you as needed. Thank you for your understanding!

Authenticity 

 

​Experience the assurance of authenticity with every item you purchase, accompanied by a certificate card. Each is meticulously crafted by the talented Valen design team, ensuring quality and style in every detail.